Terms & Conditions

Terms and Conditions

Contract

We will send an email acknowledgement of your order from Pheasant Acre Plants as soon as the ordering process is complete.  Your order is not accepted until you have received the confirmation email.  We will endeavour to fulfill all orders as placed but reserve the right to cancel any order for any reason.

Pricing and Availability

Wherever possible we will send you exactly what you have ordered.  If, however, a product is unavailable for any reason we reserve the right to send a suitably matched alternative unless you specify to the contrary on the on-line order form, in which case we will contact you directly.

Bulbs, Corms, Tubers and Plants

To ensure that you get the best from our bulbs, corms and tubers we dispatch them during the months specified on our website so that you receive them at the time of year when it is best for you to plant.  Our dahlia plants are sent out from April to June.  However, should the weather be too cold at the start of our normal dispatch season we will hold early deliveries back, for as short a time as is necessary to minimise any risk of frost damage in transit, so as to ensure that they will arrive in good condition.  We will contact you as we are packing to confirm your delivery date.

Delivery

We will endeavour to deliver your order to you as soon as possible within our specified delivery periods but please allow up to 28 days from receipt of your order for dispatch, particularly at peak delivery times.

Export Area Restrictions

We are only able to supply to addresses in the UK, the Channel Islands and the European Union. 

Post and packing charges

Post and packing charges listed on the website are for delivery to mainland UK addresses and the Isle of Wight.  Should you wish to order from outside these areas please contact us when placing your order and we will advise you of the delivery charge.

Payments

Payment should be made at the time of ordering.  Payment can be made via PayPal on-line via the website.  We can also take debit and credit card payments over the phone.  If you wish to pay by cheque please note this in the comments section when placing your order.  Please make your cheque payable to Pheasant Acre Plants and write your name and address on the back of your cheque so that we can match it to your order.  

Currency

The prices shown on the site are in pounds sterling and as such we can only accept payment in this currency.

Privacy

Your personal information will not be disclosed to third parties and will only be used by Pheasant Acre Plants for the purposes of processing your order.  Please read our Privacy Policy for full details.

Complaints and Returns

We aim to supply bulbs, corms and plants of the highest quality at all times.  If however you consider our goods and services to be in any way defective or sub-standard, please contact Pheasant Acre Plants on 01656 664086 or email: sales@pheasantacreplants.co.uk.

Law and Jurisdiction

The terms and conditions of our sales are governed by the laws of England and Wales and any disputes will be decided by the courts of England and Wales.  Our stated terms and conditions do not affect your statutory rights.